Beyond’s performance is monitored using a Service Level Agreement (SLA). The SLA is developed by Beyond and your company and defines the working relationship and performance expectations of both parties. The establishment of a Joint Oversight Committee ensures a partnership approach to this relationship and provides you with the ability to monitor quality and to drive continuous improvement.

Key Quality Benefits	Key Quality Benefits
Define expectations and responsibilities Establish benchmarks for performance Set reportable performance Provide periodic review	Communication between client and Beyond Timeliness of resolving corporate-level issues Continuous feedback to improve process Performance measurement and review Joint decision making over reengineering investments